Discover the advantages of outsourcing IT support for small and medium-sized businesses in our comprehensive article. Learn how accessing expertise, cost savings, enhanced security, and scalable solutions can elevate your SMB’s efficiency and productivity. Explore real-life success stories and essential factors to consider when choosing the right IT support provider for your business. Stay ahead in the technology game with strategic outsourcing for your SMB’s growth and success.

For several years now, outsourcing has been growing in popularity. This practiced use to be reserved primarily to larger corporations and enterprises, but increasingly, smaller businesses are outsourcing aspects of their operations. Among the most popular functions that are outsourced by SMBs is accounting, and IT support.

For many small- to medium-sized businesses, IT support is a very small part of their operations, because most of their budget is invested in other areas – such as marketing, sales, human resources, etc. Outsourced IT support is where an organisation partners with a professional service provider. This is an increasingly popular protocol – for example, there are many IT support companies London-based SMBs rely on. We spoke with one of these companies – TechQuarters = about their services. They stated that technology for SMBs has been growing in importance for some time. We asked them about the main benefits of outsourcing IT support – read on to find out what to expect from an outsourced IT support provider.


  1. Access to Expertise and Specialized Skills

While plenty of SMBs have an IT manager or technical officer, there is often a lack of expertise and specialised skills. This is one of the primary benefits of outsourcing IT support: It allows businesses to access extensive, up-to-date IT expertise – IT providers invest a great deal in training their staff and recruiting talent.


  1. Cost Savings and Predictable Budgeting

One of the main reasons many SMBs have only the minimum level of IT support in their organisation is because of financial constraints – with smaller organisations having to be more careful about how and where they spend their money, IT support is much harder to keep up with (particularly with how much and how quickly technology in business evolves). However, IT providers enable businesses to access a full IT support service without the customer having to spend on labour, or even resources like hardware and software.


  1. 24/7 Support and Enhanced Security

Working with a professional IT company can enable SMBs to scale their IT activities more easily. We asked TechQuarters about this; as an IT support provider London-based SMBs trust, TechQuarters have helped many clients scale their support to encompass 24/7 IT support. IT providers can offer additional security measures, such as network monitoring, security audits, and numerous data protection and compliance measures.


  1. Focus on More IT Activities

IT support is a common pain for businesses of all shapes and sizes. For SMBs, it can be especially difficult to balance technology management with the rest of their responsibilities. Things like downtime and support tickets can bog down SMBs that do have their own IT department – for this reason, many work with IT providers to support their in-house team, allowing the in-house team to dedicate more time on other areas of their IT.


Key Factors to Consider When Choosing an IT Support Provider

If you are an SMB that is interested in outsourcing your IT support to a professional provider, there are a few different factors that are worth considering:

  • Experience and Track Record – It is always important to assess the track record of any company you plan on soliciting services from. For example, companies should look at if the IT provider in question has experience supporting companies in the same industry/sector as them.


  • Service Offerings and Scalability – Scalability is a major factor for any professional service. The services may be suitable for you now, but they should be able to adapt to your needs as your organisation grows. TechQuarters, for example have different service offerings to suite companies of different sizes and needs, which ensures that the IT support central London businesses receive from them has long-term value.


  • Data Security Measures and Certifications – As security is a major consideration for all businesses nowadays, SMBs should look at what security certifications IT providers have.